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Showing results for Search instead for Did you mean:02-01-2024 03:48 PM - last edited on 02-01-2024 03:54 PM by RogersTony
I recently acquired an ignite connection, for personal reasons I had to move from my apartment and I was advised that I can transfer the connection to someone in my home or cancel it and they can get a new one.
They got a new connection within a week and I was hit with a hefty cancelation fee. I understand this charge is mentioned in the agreement, but no where does it state how much, when I called the agent gave me so much other information but nobody told me the charges for cancellation until I received a big bill.
I feel this is a bit unfair, especially with the advise I was given and the fact that the charges are not disclosed even on the agreement. If I was told clearly there is a big charge I would have opted to transfer the connection and not get a new one.
I spent a long time on that cancellation call and the agent asked me so much questions, but not a minute was taken to educate me of the charges and I feel that is not fair at all, you just mention a that I will be charged and charge any amount?
The agreement says to refer to another document says early cancellation fee but no where to refer the actual amount. This was quite misleading.