Internet Banking FAQs

If you are searching for any information or seeking professional guidance on Axis Bank services, our FAQs on internet banking are the easiest to access. The extensive Internet Banking FAQs have all the required information. If you do not find your question listed in the Axis Bank FAQs for internet banking, contact us.

• Benefits for you
• Getting Started
• Fund Transfer
• Recharge, Pay Bills and Shop
• Got a query?
• Terms and Conditions

General information

What is Axis Bank Internet Banking?

The Internet Banking gives you access to your account/s - anytime, anywhere, 24X7 - at your own comfort. You can manage all your daily transactions online. You can view statements, order cheque books, do fund transfers, order DDs, pay your bills & even shop online.

On which browsers can I use the Internet Banking Website?

Internet Banking works best on the latest versions of all browsers such as Internet Explorer, Safari, Google Chrome etc.

If I am an individual and hold an Axis Bank Current A/c as well as an Axis Bank Savings Account/ Credit Card/ Demat Account, can I link these relationships to the same Customer ID?

You can link all the existing relationships under a single customer ID by placing a request at any Axis Bank branch. You will be able to view all the products once the linking is done.

Getting started

Who is eligible for the Internet Banking?

Internet Banking is available to all individual customers holding Savings and/or Current account, as well as to standalone customers holding only credit card/ loan. This is applicable for all domestic & NRI customers. Depending on the mode of operation, customer should have the appropriate access to the account. Registration is allowed only for individual customers (including Kartha of HUF). Entities and minors are not allowed to register.

What are the benefits of using the Internet Banking?

Internet Banking is a convenient & fast way to access your account & manage your day to day banking transactions anytime, anywhereat comfort of your home.

The Internet Banking provides you a host of benefits like:

• Dashboard view of all your relationships with Axis bank like your accounts, deposits, loans and your credit cards.
• See your recent transactions.
• Create Instant FD’s and RD’s.
• Make online payments for utility bills and insurance premia.
• Shop on various websites and pay using Internet Banking.
• Transfer money to your own accounts and to other bank accounts.
• Re-charge your prepaid mobile / DTH and data card.
• Track status of issued cheques and of cheques that are in clearing.
• Issue stop payment instructions on issued cheques.
• Request for Cheque Book, Demand Draft and more.
• Update your profile o details
• View and redeem your Loyalty points
• For a detailed list of services please click here For list of services

Can I have only one User ID for all Axis Bank relationships?

You can use the same user ID/login ID for all Axis Bank relationships. You can view all your account details including Loan account, FD/RD and Demat account. You can also view your Card details and Mutual Fund investments. For a detailed list of services please click here For list of services .

What all services can I use on Internet Banking?

Axis Bank Internet Banking gives you accessibility to your account/s - anytime, anywhere, 24X7 - at your own comfort. You can manage your all your daily transactions online. You can view statements, order cheque books, do fund transfers, order DDs, pay your bills & even shop online.

• Account Details:
  You can view your bank account details, account balance, download statements. You can also view your Deposits, Demat, Loan & Card Account Details at one place.
• Fund Transfer:
  Transfer funds to your own Axis Bank accounts, other Axis Bank accounts or Other Bank accounts seamlessly.
• Request Services:
  You can place requests for Cheque book, Demand Draft, Stop Cheque Payment, Credit Card, Replacement of Debit Card, Redemption of Loyalty points etc.
• Investment Services:
  You can view your complete Portfolio held with the Bank, Create Deposits, Apply for IPO and Mutual Funds etc.
• Value Added Services:
  Pay Utility bills for more than 160 billers, Recharge Mobile, Create Virtual Cards, Pay any Visa Credit Card bills, Register for e-statement and SMS banking, View your Tax Credit Details etc.

What are the different type of access permissions available on Internet Banking?

You can opt for one of the following modes to access internet banking:

• View only - Where you can get the access to only view your account details & statements
• Transactions with Net Secure – You can get the safe and secure facility to transact online.

Please refer below table for detailed services and facilities available under each mode:

How do I register for the Internet Banking?

• You need to click on “Register Here” option.
• Keep your Customer ID, debit card details and KYC details handy. Also ensure that your registered mobile number and your registered email address are active.
• Enter the Customer ID or registered mobile number and click ‘Proceed’.
• Choose from one of various options to continue with the registration journey : Debit Card, OTP, Email, KYC.
• Enter a login password of your choice keeping the rules in mind and re-enter it to confirm the password. You may receive an OTP on the registered mobile number. Enter the received OTP code and click on ‘Submit’.
• The process is complete and you can now log in using the customer ID and password.

What do I do if I forget my password?

Click on the "Reset Here" link in the login page

What are the different type of access permissions available on Internet Banking?

You can opt for one of the following modes to access internet banking:

• View only - Where you can get View Only access to your account details & view statements
• Transactions with Net Secure – You can get the facility to transact online

Login Related

What is required for accessing the account on the internet?

You can login using by any of these means:

• Your customer ID or personalised Login ID and password
• Debit Card Number, ATM PIN
• mPIN and Customer ID/ Registered mobile number

Note: You may also create your personalized login ID as follows:

Login to Internet Banking >> My Profile>> Personalise your Login ID >> Personalize >> Enter Login ID of your Choice >> Confirm

What is a Customer ID?

A Customer ID is a 9-digit number which uniquely identifies your relationship with Axis Bank. Your customer ID is usually your login ID for the Internet Banking login. Please mention this ID in all your communications with Axis Bank.

How do I get my Login ID?

The Customer ID is mentioned in the welcome letter and cheque book. You can also SMS "CustID" for savings account or CustIDCC XXXX(last 4 digits of credit card number) for credit card only customers to 5676782 from your registered mobile number to know your Customer ID.

Why are the different passwords and validations to login and transact?

There are 2 kinds of authentications used to login and validate transactions on the Internet Banking:

• Password - The " Password" is used for logging in and allows you to view your account details. You can enter either your customer ID or create a personalised one-time Login ID
• Netsecure code - “Netsecure” is a security feature added to have an additional layer of authentication. You are already enrolled for Netsecure i.e. you will receive the OTP through SMS. However if you are an NRI customer, you will need to register , by choosing the mode of receiving the OTP (SMS/Email or Mobitoken). This makes your banking transactions safer.

What is Netsecure & How to register for Netsecure?

“Netsecure” is a security feature added to have an additional layer of authentication. You are already enrolled for Netsecure i.e. you will receive the OTP through SMS. However if you are an NRI customer, you will need to register , by choosing the mode of receiving the OTP (SMS, Mobitoken or 1-touch Device). This makes your banking transactions safer.

NRI Customers can use Netsecure with Mobitoken or SMS/Email

What is the policy on creating passwords?

You should remember below points while setting your passwords:

• The password cannot consist of all the characters as are in your Username. For example, e.g. if your username is "Bob", then your password cannot be "Bobby".
• Password should mandatorily contain both digits and letters.
• Password cannot contain following special characters ( ) [ ] @ , : ; \”
• Spaces are not allowed in between password.
• The Password should contain a minimum of 8 characters and a maximum of 28 characters.
• Your new password cannot be the same as any of your previous 3 password(s).

Why does my User ID get disabled and what should I do?

Five consecutive unsuccessful attempts at login will disable the Internet Banking access. To unlock, you can wait for 24 hours to login, or use the “Enable ID” link in the login page, or contact customer care

What if I forget my Internet Banking password? How do I obtain it?

If you have forgotten your password and want to reset it, you can click on “Reset Here” link in the login page to commence. Keep your customer ID, KYC details, debit card handy. Also ensure that your registered mobile number and your registered email address are active.

In case you do not have a debit card, you can also give a request for duplicate password by visiting your nearest Axis Bank branch.

If I do not use my account for a long period of time, will it work if I try to login?

As a security measure & risk assessment of your Axis Bank account, Bank might sometimes deactivate your access to Internet Banking. This is to prevent any fraudulent attempts to access your Axis Bank Internet Banking account. Please visit the nearest Axis Bank branch to reactivate the same. To get branch details, click here For branch details .

I am unable to login into Internet Banking? What do I do?

This might be due to one of the following reasons:

• Incorrect login ID or password:
  In case you have forgotten your Customer ID, it is written in the welcome letter and on your cheque book. In case you have forgotten your password, click on “Reset Here” link in the login page to generate your password online. Please note that password is case sensitive. For other login options, ensure that you have filled in the debit card details or mPIN details correctly. Login using mPIN will work only if complete authentication in Axis Mobile app is done
• Disabled login ID:
  In case of multiple incorrect login attempts, the system disables your Internet Banking access for the calendar day. You can enable your Login ID instantly using Enable Login ID link in the login page, or by contacting customer care. Alternatively, it will be enabled automatically after 24 hours
• Registration not done for first time user: You have to register to Internet Banking in order to login. Click here to go to the login page and click on the “Register here” link to begin the registration. Keep your customer ID, KYC details, debit card handy. Also ensure that your registered mobile number and your registered email address are active.
• Browser Issues: The Internet Banking is best accessed using the latest version of the below browsers - Internet Explorer, Chrome, Firefox and Safari.

Why do I get the "Application Security Error"?

If you get an "Application Security Error" it could have been caused due to the following reasons:

• You used the Back / Forward / Refresh button of your browser.
• You clicked twice on any options/buttons.
• There was no activity in the browser window for a long time.
• You logged in from another browser window. You tried to access the online banking page from a saved or static page.

Is there any restriction on what kind of passwords can be created?

You should remember below points while setting your passwords:

• The password cannot consist of all the characters as are in your Username. For e.g.If your Username is "Bob", then your password cannot be "Bobby".
• Password should mandatorily contain both digits and letters and special characters.
• Password cannot contain following special characters ( ) [ ] @ , : ; \”
• Spaces are not allowed in between Password.
• The Password should contain a minimum of 8 characters and a maximum of 28 characters
• Your new password cannot be the same as any of your previous 3 password(s)

Why do I get logged out from my Internet Banking session abruptly

If you get logged out abruptly, it could have been caused due to the following reasons:

• You used the Back / Forward / Refresh button of your browser.
• You clicked twice on any options/buttons.
• There was no activity in the browser window for a long time.
• You logged in from another browser window. You tried to access the Internet Banking page from a saved or static page.

Service Requests

Which service requests can I make through Axis Bank Internet Banking?

We have categorised Service Requests in 3 broad categories

• General Banking Services
• Tax Services
• Other Services

List of various Services under these categories are listed below:

• General Banking Services
  • Limit Enhancement:
    You can change/enhance the Internet Banking transaction limit.
  • Cheque Status:
    You can check the status of cheques issued.
  • Request for a cheque book:
    You can apply for a cheque book through the Internet Banking. The cheque book will be mailed to your mailing address registered with Axis Bank. Charges as indicated in respective Schedule of Charges will be recovered from your account.
  • Stop Payment Request:
    You can request to stop payment for a cheque / multiple cheques issued. The process is real time and instant.
  • Order a demand draft:
    You can request for a demand draft through the Internet Banking. The demand draft will be dispatched to your mailing address within 2 working days or the same can be collected from selected branch on same day.
  • Transfer Account:
    You can transfer your account from one branch to another branch.
  • Inward Cheque Clearing Enquiry:
    You can check details about cheques under clearing stage.
  • Tax Credit Statement:
    Through this option you can get details about Tax deducted submitted as per form 26AS. You will be redirected to TRACES website for details
  • Download TDS Certificate:
    You can download your TDS certificate directly from this service option.
  • View Pension Payment:
    You can generate your Pension Payment Slip from this option.
  • Income Tax E-Filing:
    You can use this option for E-Filing Income Tax. This option will redirect you to the E-Filing portal of IT Department of Govt. of India.
  • GST Services:
    Linking of GSTIN and filing GST through GST Connect
  • Form 15 G/H
  • CIBIL Report:
    You can generate the CIBIL credit score report from this option. This will redirect you to the CIBIL website.
  • Switch Netsecure Type:
    You can change your Netsecure mode with this option. You can change the mode from SMS to Mobitoken or vice-versa.
  • Schedule of Charges:
    You can check Schedule of charges for your account. It is the charge/fee details which are levied on your account.
  • Updation of personal details like PAN, Address, email ID etc.

  Security & Safe Banking

  Is it safe to use Internet Banking? What is the level of security provided by Axis Bank Internet Banking?

  We provide multiple layers of protection to secure your online banking experience:

  • 128-bit encryption to keep your transaction safe.
  • A high secured Login ID and Password is one layer of security to access your account.
  • Additional layer of authentication in the form of Netsecure code for all - transactions.
  • Adaptive authentication which detects the change in login environment and triggers security questions accordingly.

  What is encryption and why is it used?

  Encryption is a method of scrambling information for transmission to prevent unauthorized parties from reading the information. Secure Sockets Layer (SSL) is the industry standard for encrypted communication and ensures that customer's interaction with Axis Bank over the internet is secure. At Axis Bank we use 128-bit digital certificate from VeriSign for encryption of the SSL session. This encryption of data provides a strong degree of protection against tampering while data is moving through the internet

  What are Phishing attacks? How do I report such attacks?

  'Phishing attacks' are attempts to acquire sensitive customer information such as usernames, passwords and credit card details by using forged company e-mail. These attacks use forged e-mail addresses of companies known to and trusted by the customer. The customer is asked to provide confidential account access information either by e-mail reply or through a link leading to a forged website. The information then may be misused without the customer's knowledge.

  Please note Axis Bank will never ask for your personal details or sensitive/confidential information (such as your account number, debit card number, ATM PIN or Online Banking passwords) through an email. Nor would the Bank ask for your password through any other means, phone, fax or in-persons. If any of our bank personnel asks you for your password, do not disclose it and report him or her immediately to us. In case you suspect an email claiming to be from Axis Bank is fraudulent, please report it to the Bank immediately by calling the Call Centre.

  What general precautions should I take to protect my account on the internet?

  To protect your account from online fraudulent activities, please take care of the following:

  • Keep your password top secret and change them as often as possible
    Changing passwords often helps in protecting your account even if inadvertently you may have disclosed it to someone.
  • Make your password difficult to crack
    When you create your password, make it at least 8 characters long. Include at least one capital letter, one numerals (0-9) and one special character (like #, $ etc.). This makes the password very difficult to crack
  • Avoid using cyber cafes to access your Internet Banking accounts
    PCs at cyber cafes may be infested with viruses and Trojans that can capture and transmit your personal data to fraudsters. The easiest way to grab information is key logging software, which record all the keystrokes you typed, to be retrieved later for fraudulent usage. Beware of typing passwords on unknown PCs.
  • Keep your computer secure
    Some phishing emails or other spam may contain software that can record information on your Internet activities (spyware) or open a 'backdoor' to allow hackers access to your computer (Trojans). Installing anti-virus software and keeping it up to date will help detect and disable malicious software, while using anti-spam software will stop phishing emails from reaching you. It is also important, particularly for users with a broadband connection, to install a firewall. This will help keep the information on your computer secure while blocking communication from unwanted sources. Make sure you keep up- to-date and download the latest security patches for your browser. If you don't have any patches installed, visit your browser's website, for example users of Internet Explorer should go to the Microsoft website.
  • Check the website you are visiting is secure
    Before submitting your bank details or other sensitive information there are a couple of checks you can do to help ensure the site uses encryption to protect your personal data:
    • If the address bar is visible, the URL should start with 'https://' ('s' for secured) rather than the usual 'http://'.
    • If the address bar is not visible as in our Internet Banking website, look for a lock icon on the browser's status bar. You can check the level of encryption, expressed in bits, by hovering over the icon with your cursor.
    • Never let anyone know your PINS or passwords
    • Do not write them down
    • Do not use the same password for all your online accounts
    • Avoid opening or replying to spam emails, as this will give the sender confirmation they have reached a live address.

    Please note the fact that the website is using encryption doesn't necessarily mean that the website is legitimate. It only tells you that data is being sent in encrypted form.

    What should I do if I suspect an unauthorized transaction in my account?

    If you suspect that there has been an unauthorised transaction in your account, please report it to the Bank immediately at customer.service@axisbank.com